Credit card chargebacks are an unavoidable byproduct of being in the financial services industry, or are they? Automation is one way for credit unions to deal with consumer billing complaints; a transaction dispute mediator is another. Discover what advantages such a mediator has to offer your CU.
eConsumerServices is a consumer advocate company that strives to minimize discourse between consumers and banks and to enhance the relationship between merchant and consumer. Transaction dispute mediators are able to utilize cutting-edge technology while holding a firm grasp on the personalized resolutions needed for each individual dispute and practically eliminating wait times. eConsumerServices is able to maximize customer satisfaction and minimize costs incurred by merchants, consumers and issuers.
Transaction dispute mediators work on behalf of banks and credit unions to handle claims between consumers and merchants. By mediating between the two parties involved, less involvement from issuing banks is required and chargeback rates are drastically reduced. eConsumerServices uses efficiency and sensibility to ensure permanent solutions for customers, without overstepping the merchant involved. By assisting the merchant in handling consumer complaints in a timely, appropriate manner, transaction dispute mediators are able to save time and money for all parties involved, without decreasing quality of service. Banks and card issuers must adhere to regulations that are ever-evolving, according to consumer needs and concerns. Credit card dispute mediators are able to narrow in on consumer needs on the issuer’s behalf and tackle any new issues that may arise.
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